Refund policy
HOW TO MAKE A RETURN
From the delivery of your order, you have 14 (fourteen) days to request a return, regardless of the reason. This means that you can communicate your intention to return the products within 14 (fourteen) days after the product has been delivered. We remind you that the service is free
The product must be returned in exactly the same condition in which you received it: unworn, unwashed, unmodified in any way, and with all its tags and accessories. We can only accept items returned in their original state.
Activating the return or exchange procedure is easy and free :
Contact our customer service by writing to: shop@alexander1910.com
The following information must be included in the email:
The order number to which the return refers The name of the product you intend to return Name, surname, and email address with which the order was placed
You can find the order number in the confirmation email we sent you immediately after purchase, from the sender info@alexander1910.com. If you cannot find the email, also check your email's SPAM folder or the Promotions folder in Gmail.
What happens after sending the return request?
After sending the request, wait for our confirmation email with instructions for making the return.
Remember to print the label you will receive and attach it to the package. Also, remember to pack the merchandise with the same container in which it was sent to you or a similar container.
REFUND INFORMATION
As soon as your return is delivered to our warehouse, the Quality Control Office will carry out the necessary checks. In case of a positive outcome (compliant product, tags present, etc.), we will proceed with the refund using the payment method you chose when placing the order.
Refund timing
From the moment the package arrives at our warehouse, it usually takes 5 working days to complete the verification procedure and process the refund.
From that moment, it can take up to 8 (eight) working days before you see the amount credited to your credit card or your account (the days usually depend on the Credit Institution or the Bank that issued the Card).
We, therefore, recommend that you wait at least 10 (ten) working days before contacting our Customer Service to know the status of your refund.
Refund for missing products
It may happen that some products you ordered are not actually available. In this case, we will immediately proceed with the refund for the exact amount of the missing products, informing you via email of the items refunded and the amount that will be credited to you.
Refund following a return
The refund includes the cost of the items you have returned.